Start with the order email.
Get help with a missing report, incorrect order details, duplicate payment, Etsy order or Monthly Compass question.
What to include
Email hello@astraread.com from the address used for the order. Include the order or invoice reference, the report name and a short description of what happened. Do not send payment-card numbers, passwords or unrelated identity documents.
If a report has not arrived
Check spam, promotions and the exact delivery address first. Most completed reports arrive within 5–10 minutes after successful payment confirmation; recovery can take up to 8 hours when delivery needs attention. Support can trace the order using the payment reference without asking for complete card details.
Corrections, duplicate payments and access
If a submitted name, date or email is wrong, contact support as soon as possible and explain the correction. For a possible duplicate charge, provide both payment references. For Monthly Compass, state whether the question concerns renewal, cancellation or a missing edition.
Policies and order preparation
Read how preparation and delivery work, the digital product and refund policy, and the seller and payment information. These pages explain the available remedy for non-delivery, technical defects and other order problems.