Digital Product & Refund Policy
Delivery, correction and refund terms for personalized AstraRead digital reports, including non-delivery and technical defects.
Monthly Compass first-payment guarantee
Not for you? Email hello@astraread.com within 14 days of your first payment for a full refund of that payment. Applies to monthly and annual plans; renewal payments are excluded. This is an exception to the change-of-mind limits below, including after personalized preparation begins. Contact us from the payment email and include the order or invoice identifier. Cancellation of future renewals is available through the membership management link. Mandatory consumer rights remain unchanged.
Before generation begins
Contact hello@astraread.com immediately from the order email if you notice incorrect details. A cancellation or correction may be possible only while the order has not entered generation.
After personalized fulfillment begins
Once personalized digital content has begun generating after the customer’s express request and acknowledgement, a change-of-mind withdrawal right may be lost where applicable law allows. This does not exclude mandatory remedies for non-delivery, lack of conformity, defects, duplicate charges or other rights that cannot legally be waived.
Non-delivery
Most reports arrive within 5–10 minutes after successful payment. If no report arrives, check spam, promotions and the spelling of the delivery email first. An automated delivery that needs recovery may take up to 8 hours. Support will then verify payment and fulfillment status and may re-send or regenerate the report where appropriate.
Technical defects
If the PDF cannot be opened, is incomplete, duplicated or clearly contains the wrong order data, contact support with the order identifier and a description. The first remedy is normally correction or replacement.
Duplicate charges
Report a suspected duplicate charge promptly. AstraRead will compare payment and order identifiers before issuing the appropriate correction or refund.
How to request support
Email hello@astraread.com from the order address with the product name, order or invoice identifier and a concise explanation. Never send a complete card number or security code.